Lean & Six Sigma for
IT Service Management
Lean & Six Sigma for IT Service Management
Under the course details we provide a very brief summary of what is covered during each course. For full details of the agenda and syllabus for any course please contact us at enquiries@e-quant.co.uk.
| Course details | Duration | Core course fee
£ |
Additional per delegate fee
£ |
| Lean & Six Sigma for IT Service Management Summary: This 1 day course / workshop examines how to use the concepts, principles and tools associated with both Lean and Six Sigma to improve the quality of IT Service Management within your organisation. The course explains the differences between a Lean and Six Sigma approach, looks at the common types of waste associated with delivering IT Services, the relevance of the Outside In approach to IT Service Management and the various tools and techniques associated with both approaches. How Lean can be used to help improve your use of ITIL is also a key part of this course. Maximum number of delegates per course is 8 |
1 day |
£850.00 |
£25.00 |
| Taking the Lean (Outside In) approach to IT Service Management Summary: This half day course / workshop explains how you can improve your efficiency and effectiveness as an IT Service provider by basing your Service Management approach on Lean principles. It outlines the benefit of taking an ‘Outside In’ approach to developing your service model, and shows how ITIL processes can be significantly improved by incorporating Lean principles. Maximum number of delegates per course is 8 |
0.5 days |
£420.00 |
N/A |
| An introduction to the various IT Service Management frameworks & standards Summary: This 1 day course / workshop provides an introduction to the various frameworks and standards that are associated with IT Service Management. It provides an overview of each framework and standard, how and when to use it, the anticipated benefits and advantages of using it, how to implement etc. It also looks at how the various frameworks and standards can be combined to deliver maximum benefit. Frameworks and standards covered include ITIL, COBIT, ISO20000, MOF, ISO270000 series, ISO38500, Lean, ISO 27031, CMM, ISO15504 Maximum number of delegates per course is 8 |
1 day |
£850.00 |
£25.00 |
If you would like to enquire about any of our courses, or if you want to know more about any of our courses, our pricing, our approach etc., then please do not hesitate to contact us at: enquiries@e-quant.co.uk
We look forward to hearing from you.