We do not offer a public schedule for this course. We offer this only as an in-house option.
The pricing structure for this course is as follows:
5 delegate course
The price of e-Quant providing you with a fully accredited ITIL v3 Foundation
course on your premises for up to 5 delegates is £2,300.00 (+vat).
This is a fully inclusive price and it includes the ISEB examination fee
for each delegate, the provision of course materials for each delegate,
and all trainer related expenses. This equates to a price of £460.00
per delegate.
10 delegate course
The price of e-Quant providing you with a fully accredited ITIL v3 Foundation
course on your premises for up to 10 delegates is £2,950.00 (+vat).
This is a fully inclusive price and it includes the ISEB examination fee
for each delegate, the provision of course materials for each delegate,
and all trainer related expenses. This equates to a price of £295.00
per delegate.
15 delegate course
The price of e-Quant providing you with a fully accredited ITIL v3 Foundation
course on your premises for up to 15 delegates is £3,250.00 (+vat).
This is a fully inclusive price and it includes the ISEB examination fee
for each delegate, the provision of course materials for each delegate,
and all trainer related expenses. This equates to a price of £235.00
per delegate.
Course Overview
This 3-day course provides a formal introduction
to the latest version (version 3) of the IT Infrastructure Library (ITIL®).
It covers all of the v3 Lifecycle, including Service Strategy, Design,
Transition, Operation and Continual Service Improvement.
It also provides the opportunity to gain a highly respected IT Service
Management qualification.
Key Learning Objectives
Attendance on this course will enable participants
to:
- Understand the key principles and terminology used within ITIL® version 3.
- Understand why ITIL® has become so important today.
- Describe the key IT Service Management processes, roles and responsibilities and the interfaces between them.
- Explain the key benefits of an IT Service Management based approach to Service Management.
- Describe some of the practical issues and costs associated with an IT Service Management implementation.
- Pass the v3 Foundation Certificate examination.
Who will benefit?
This course is suitable for all levels of Staff.
It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management.
This course is suited for anyone who wishes to develop their career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).
Content / Syllabus
Introduction
- Introduction to and importance of IT Service Management, the Service Lifecycle and best practice
- Concept of Service Management
- Key Principles and Model of ITSM
- Definition of a Service
- Definition between Functions, Roles and Processes
- The need for a strong service culture
The Service Lifecycle
- The objectives and business value for each phase of the Service Lifecycle and the main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Key Principles and models of ITSM
- The types of service provider
- The five major aspects of Service Design
- The service V model
- The Continual Service Improvement model
The Processes and Functions
- Define the characteristics of a process. The objectives, business value, basic concepts, roles and interfaces of:
- Service Portfolio Management
- Service Level Management
- Incident Management
- Change Management
The objectives and basic concepts of
- Demand Management
- Financial Management
- Service Catalogue Management
- Availability Management
- Capacity Management
- Supplier Management
- Information Security Management
- IT Service Continuity Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Event Management
- Problem Management
- Request Fulfillment
- Access Management
Examination & Qualification
The examination board is the Information Systems Examination Board (ISEB), which is a part of the British Computer Society (BCS).
The qualification gained is the internationally recognised ISEB Foundation Certificate in ITIL®.
The examination is a one-hour 40 question multiple examination (65% required to pass).
If you want to know more, or if you would like to book this course please contact us at enquiries@e-Quant.co.uk or call us on +44 (0) 1159668375
