| Course Title | ITIL®
v3 Service Lifecycle – Service Transition |
| Duration | 3 days |
| Price | £950.00
(inc examination fee – exc vat) |
Course Schedule & Locations
To enquire about our current schedule for this
course please contact us at enquiries@e-quant.co.uk
Overview
This 3 day instructor led course is one of five lifecycle courses that fit into the intermediate stream for ITIL® Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL® Expert in IT Service Management Certificate.
The Service Transition Course provides information to enable delegates to gain competencies in:
- Service Transition Principles
- Service Transition Processes
- Common Service Transition Activities
- Organising Service Transition: Functions
- Technology Considerations
- Implementation Considerations
- Challenges, Critical Success Factors and Risks
Key Learning Objectives
Attendance on this course will:
- Provide core knowledge of ITIL® concepts and terminology and enable delegates to understand the processes and activities involved in the Service Transition.
- Give a detailed management/business level understanding of the ITIL® Service Transition phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
- Explain the roles and justify the need of Service Transition in the Service Lifecycle.
- Prepare delegates for the ITIL® Lifecycle examination in Service Transition (which takes place as part of the course).
Who will benefit?
- Individuals who have attained the V3 ITIL® Foundation certificate in Service Management, or the V3 Foundation Bridging certificate and who wish to advance to higher level ITIL® certifications including ITIL® Expert
- Individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation
- Anyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle
Content / Syllabus
The ‘core’ content of this course includes:
- The main principles and objectives of Service Transition
- Challenges, Critical Success Factors and Risks
- Organisational issues concerned with Transition
- Technology considerations related to Service Transition
- The activities commonly performed in the Service Transition arena
- Assessing Critical Success Factors and Managing Risk in Service Transition
The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Transition stage:
- Service Asset and Configuration Management
- Change Management
- Release and Deployment Management
- Service Validation and Testing
- Evaluation
- Knowledge Management
Examination & Qualification
The course is a part of the ITIL® v3 Intermediate qualification scheme.
The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark will be 65% or higher.
Successful candidates will be awarded 3 credits towards the ITIL® Expert qualification.
