| Course Title | ITIL®
v3 Service Lifecycle – Continual Service Improvement |
| Duration | 3 days |
| Price | £950.00
(inc examination fee – exc vat) |
Course Schedule & Locations
To enquire about our current schedule for this
course please contact us at enquiries@e-quant.co.uk
Overview
This 3 day instructor led course is one of five lifecycle courses that fit into the intermediate stream for ITIL® Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL® Expert in IT Service Management Certificate.
Key Learning Objectives
Attendance on this course will:
- Provide core knowledge of ITIL® concepts and terminology and enable delegates to understand the processes, functions and activities involved in CSI.
- Give a detailed management/business level understanding of the ITIL® CSI phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
- Explain the roles and justify the need of CSI in the Service Lifecycle.
- Prepare delegates for the ITIL® Lifecycle examination in Continual Service Improvement (which takes place as part of the course).
Who will benefit?
- Individuals who have attained the V3 ITIL® Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL® certifications
- Individuals who require a practical understanding of the Continual Service Improvement processes and how they may be used to enhance the quality of IT service within an organisation
- Staff involved in establishing and maintaining Continual Service Improvement within an organisation.
Content / Syllabus
The ‘core’ content of this course includes:
- The main principles and objectives of CSI
- Challenges, Critical Success Factors and Risks
- The overall process of CSI itself
- The methods and Techniques of CSI such as Benchmarking, Assessment, the Balanced Scorecard and the Deming cycle
- Organisational issues concerned with CSI
- Technology considerations related to CSI
- The activities commonly performed in the CSI arena
- Assessing Critical Success Factors and Managing Risk in CSI
Examination & Qualification
The course is a part of the ITIL® v3 Intermediate qualification scheme.
The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark will be 65% or higher.
Successful candidates will be awarded 3 credits towards the ITIL® Expert qualification.
