Overview
This non-technical in-house briefing can be delivered in either a half or full day, and is intended to introduce ITIL® in a relevant and practical way to those involved in areas of Consultancy other than IT Service Management (e.g. any form of technical consultancy).
It is ideal for individuals that wish to have an overview ITIL® itself, so that they can understand the wider implications of ITIL® in their particular areas of expertise.
This in-house briefing can used in preference to attending the ITIL® Foundation course, when a more practical overview of ITIL® rather than a detailed understanding of the actual processes is required.
Key Learning Objectives
Attendance will:
- Allow delegates to understand what ITIL® actually is, the background to ITIL® and why so many companies have adopted it.
- Provide an understanding of the key practical principles and terminology used within ITIL® and IT Service Management?
- Provide understanding why ITIL® has become so important today
- Explain the key benefits of an IT Service Management based approach to Service Management
- Allow delegates to understand the key elements of implementing ITIL®
Who will benefit?
Any Consultant who needs a broad understanding of ITIL®.
Any Consultant who is working within an organisation preparing for the implementation of ITIL® that would benefit from a knowledge and awareness of the subject.
It is a non-technical in-house briefing and is also suitable for business Consultants whose effectiveness would be enhanced by a greater awareness and understanding of ITIL®
There are no prerequisites for attendance.
Content
- The Core Content includes:
- Background to ITIL®: What is ITIL®, where does it come from, why it works, popularity today, implementing the processes
- High Level overview of the ITIL® Service Lifecycle and key processes.
- Key Implementation considerations
- Considering the alternatives – e.g. ISO20000
Prices
To discuss prices for the provision of this in-house Briefing for your organisation please contact us at enquiries@e-quant.co.uk
