Overview
This in-house 1-day workshop is suitable for any organisation that has
an interest in how to develop and operate one of the most critical processes
within the ITIL® framework – Change Management.
Please Note. The content of this workshop can be tailored to meet any
specific requirements that you might have.
Key Learning Objectives
Attendance on this course will enable participants
to:
•Understand, from a practical perspective, what
are the key characteristics of an ITIL® aligned Change Management
process.
•Understand the value and benefits of the Change Management processes.
•Develop a plan for implementing / improving an existing Change
Management processes.
Who will benefit?
This course is suitable for anyone who works within a Change Management role.
Staff responsible for evaluating the need for ITIL® aligned Change Management, or who have responsibilities for the design, development maintenance of an ITIL® aligned Change Management processes.
There are no formal prerequisites for this course.
Content
The Core Content includes:
- Key Change Management principles
- What is Change Management
- The relationship between Change Management and Release (and Deployment) Management
- The interfaces between Change Management and the other ITIL® Operational and Transition processes – e.g. Incident Management
- The needs fro, the value and benefits of Change Management
- Key Change Management activities
- Change Request Logging and Recording
- Categorisation and Prioritisation of Change Requests
- Evaluation of Changes Requests (including the 7R’ s of Change Evaluation.
- Approval and Scheduling
- Implementation overview and the interface with Release Management
- Post Implementation Review
- Key Concepts of Change Management
- Standard & Emergency Changes
- The Change Advisory Board (and ECAB)
- The Schedule of Changes and the Projected Service Availability
- The role of Change Management during implementation
- The Change Authority
- The Change Manager
- Ensuring on-going effectiveness of the Change Management processes
- Establishing Key Performance Indicators for Change Management
- The role of the process owner
For more details, or to book this course, please contact us at enquiries@e-Quant.co.uk or call us on +44 (0) 115 966 8375
