Overview
This in-house 1-day workshop is suitable for any
organisation that has an interest in how to develop and maintain one of
the integral components of the ITIL® framework – the Service
Catalogue.
Please Note. The content of this workshop can
be tailored to meet any specific requirements that you might have.
Key Learning Objectives
Attendance on this course will enable participants
to:
- Understand what the Service Catalogue is.
- Understand the value and uses of the Service Catalogue.
- Develop the 2 aspects of the Service Catalogue (the Business Service Catalogue and the Technical Service Catalogue.
- Understand the key steps in the development of the Service Catalogue.
- Understand the on-going maintenance activities.
Who will benefit?
This course is suitable for anyone responsible for evaluating the need for a Service Catalogue, or who has responsibility for the development and maintenance of a Service Catalogue
Although there are no formal prerequisites it is envisaged that the delegates should have at least a basic awareness of the IT Infrastructure Library.
Content
The Core Content includes:
- Key Service Catalogue Principles
- What is the Service Catalogue
- The benefits and uses of the Service Catalogue
- Developing a justification for the Service Catalogue
- Developing the Service Catalogue
- The primary data sources
- Contents of the Catalogue
- Building the Business Service Catalogue
- Building the Technical Service Catalogue
- Communicating the contents of the Service Catalogue
- The Bigger Picture
- How the Service Catalogue relates to wider Service Level Management
- The Service Portfolio and the Service Catalogue
- The CMDB and the Service Catalogue
- Maintaining the Service Catalogue
- Updates
- Audit Requirements
For more details, or to book this course, please contac us at enquiries@e-Quant.co.uk or call us on +44 (0) 115 966 8375
