Overview
This in-house 1-day workshop is suitable for any organisation that has
an interest in how to develop and and maintain one of the integral components
of the ITIL® framework – the Configuration Management Database
(CMDB).
Please Note. The content of this workshop can be tailored
to meet any specific requirements that you might have.
Key Learning Objectives
Attendance on this course will enable participants
to:
•Understand what a CMDB is.
•Understand the value and uses of the CMDB.
•Develop a plan for initiating Configuration Management, populating
the CMDB, and ensuring the on-going accuracy of data.
Who will benefit?
This course is suitable for anyone responsible for evaluating the need for a CMDB, or who has responsibility for the development and maintenance of a CMDB.
It is also suitable for anyone who wishes to achieve an understanding of the benefits and practical uses of a CMDB.
Although there are no formal prerequisites it is envisaged that the delegates should have at least a basic awareness of the IT Infrastructure Library.
Content
The Core Content includes:
- Key CMDB Principles
- What is a CMDB
- The relationship between the CMDB, DML and spares storage areas
- Definition and understanding of Configuration Items
- The relationship to assets
- Understanding the practical benefits of the CMDB
- Developing the CMDB
- Planning for implementation
- Identification of Configuration items
- How to define breadth and depth of the CMDB
- Likely sources of CMDB Data
- Possible CMDB Data structures
- Linking the CMDB and DML
- Maintaining the CMDB
- The CMDB and Change Management
- On-going audits and verification activities
- Future developments
- The links to purchasing and development
Please Note. This course can also be provided as on on-demand ‘in-house’ course, where (if required) the content can be tailored to meet any specific requirements you may have.
For more details, or to book this course, please contact
us at
enquiries@e-Quant.co.uk or call us on +44 (0) 115 966 8375
