Overview

This 1-day workshop is suitable for anyone who has an interest in how to develop and maintain one of the integral components of the ITIL® framework – the Service Catalogue.
Key Learning Objectives
 
Attendance on this course will enable participants to:

• Understand what the Service Catalogue is.
• Understand the value and uses of the Service Catalogue.
• Develop the 2 aspects of the Service Catalogue (the Business Service Catalogue and the Technical Service Catalogue.
• Understand the key steps in the development of the Service Catalogue.
• Understand the on-going maintenance activities.

 Who will benefit?
 
This course is suitable for anyone responsible for evaluating the need for a Service Catalogue, or who has responsibility for the development and maintenance of a Service Catalogue
 
Although there are no formal prerequisites it is envisaged that the delegates should have at least a basic awareness of the IT Infrastructure Library.

Content
 
The Core Content includes: 

• Key Service Catalogue Principles
• What is the Service Catalogue
• The benefits and uses of the Service Catalogue
• Developing a justification for the Service Catalogue

• Developing the Service Catalogue
• The primary data sources
• Contents of the Catalogue
• Building the Business Service Catalogue
• Building the Technical Service Catalogue
• Communicating the contents of the Service Catalogue

• The Bigger Picture
• How the Service Catalogue relates to wider Service Level Management
• The Service Portfolio and the Service Catalogue
• The CMDB and the Service Catalogue

• Maintaining the Service Catalogue
• Updates
• Audit Requirements

Please Note. This course can also be provided as on on-demand ‘in-house’ course, where (if required) the content can be tailored to meet any specific requirements you may have.

See the course location and schedule page to book your place on this course.