Overview

This 1-day workshop is suitable for anyone who has an interest in how to develop and maintain one of the integral components of the ITIL® framework – the Configuration Management Database (CMDB).
Key Learning Objectives
 
Attendance on this course will enable participants to:

• Understand what a CMDB is.
• Understand the value and uses of the CMDB.
• Develop a plan for initiating Configuration Management, populating the CMDB, and ensuring the on-going accuracy of data.

Who will benefit?
 
This course is suitable for anyone responsible for evaluating the need for a CMDB, or who has responsibility for the development and maintenance of a CMDB.  
 
It is also suitable for anyone who wishes to achieve an understanding of the benefits and practical uses of a CMDB.  
 
Although there are no formal prerequisites it is envisaged that the delegates should have at least a basic awareness of the IT Infrastructure Library.  
 
Content
 
The Core Content includes:

• Key CMDB Principles
• What is a CMDB
• The relationship between the CMDB, DML and spares storage areas
• Definition and understanding of Configuration Items
• The relationship to assets
• Understanding the practical benefits of the CMDB
• Developing the CMDB
• Planning for implementation
• Identification of Configuration items
• How to define breadth and depth of the CMDB
• Likely sources of CMDB Data
• Possible CMDB Data structures
• Linking the CMDB and DML
• Maintaining the CMDB
• The CMDB and Change Management
• On-going audits and verification activities
• Future developments
• The links to purchasing and development

Please Note. This course can also be provided as on on-demand ‘in-house’ course, where (if required) the content can be tailored to meet any specific requirements you may have.

See the course location and schedule page to book your place on this course.