Overview

This 1-day workshop is suitable for anyone who has an interest in how to develop and operate one of the most critical processes within the ITIL® framework – Change Management.
Key Learning Objectives
 
Attendance on this course will enable participants to:  

• Understand, from a practical perspective, what are the key characteristics of an ITIL® aligned Change Management process.
• Understand the value and benefits of the Change Management processes.
• Develop a plan for implementing / improving an existing Change Management processes.

Who will benefit?
 
This course is suitable for anyone who works within a Change Management role.
 
Staff responsible for evaluating the need for ITIL® aligned Change Management, or who have responsibilities for the design, development maintenance of an ITIL® aligned Change Management processes.
 
There are no formal prerequisites for this course.

Content
 
The Core Content includes:

• Key Change Management principles
• What is Change Management
• The relationship between Change Management and Release (and Deployment) Management
• The interfaces between Change Management and the other ITIL® Operational and Transition processes – e.g. Incident Management
• The needs fro, the value and benefits of Change Management

• Key Change Management activities
• Change Request Logging and Recording
• Categorisation and Prioritisation of Change Requests
• Evaluation of Changes Requests (including the 7R’ s of Change Evaluation.
• Approval and Scheduling
• Implementation overview and the interface with Release Management
• Post Implementation Review

• Key Concepts of Change Management
• Standard & Emergency Changes
• The Change Advisory Board (and ECAB)
• The Schedule of Changes and the Projected Service Availability
• The role of Change Management during implementation
• The Change Authority
• The Change Manager  
  

• Ensuring on-going effectiveness of the Change Management processes
• Establishing Key Performance Indicators for Change Management
• The role of the process owner

Please Note. This course can also be provided as on on-demand ‘in-house’ course, where (if required) the content can be tailored to meet any specific requirements you may have.

See the course location and schedule page to book your place on this course.