Overview

This 1-day workshop is suitable for anyone who has an interest in developing or running an ITIL® Alignment (Maturity) Assessment.

Key Learning Objectives

• Attendance on this course will enable participants to:
• Understand value of undertaking regular Alignment Assessments
• Understand how develop the Alignment Assessments to accurately reflect the maturity of the current operational processes against the ITIL® framework.
• Learn how to organise and run the Assessment itself.

Who will benefit?

• This course is suitable for anyone responsible for ensuring the Continual Improvement of IT Services and / or processes.
• It is also suitable for anyone who has a responsibility implementing ITIL® in an organisation, or who wishes to determine the state of ITIL® alignment (and maturity) before embarking on process improvements
• Although there are no formal prerequisites it is envisaged that the delegates should have at least a basic awareness of the IT Infrastructure Library.

Content

The Core Content includes:

• Understanding the benefits of the Alignment Assessment

The benefits of benchmarking
The drive for Continual Improvement

• Developing an Assessment framework

How to identify the relevant Alignment criteria
Using appropriate maturity indicators
Developing questionnaires, interview sheets etc
The options for developing a comparative scoring(maturity) system

• The 6 stages of the Alignment Assessment

Agreeing the Alignment criteria
Initiation
Investigation
Analysis
Report production
Report Presentation

Please Note. This course can also be provided as on on-demand ‘in-house’ course, where (if required) the content can be tailored to meet any specific requirements you may have.

See the course location and schedule page to book your place on this course.