| Course
Title |
ITIL®
v3 Foundation Course |
| Duration |
3
days |
| Price |
£790.00
(includes examination fee) |
2010 Q1 Schedule & Locations
Swindon - 3rd to 5th February - Course
Closed
Peterborough - 10th to 12th February
- Course Closed
Liverpool - 17th to 19th February
- Course Closed
Edinburgh - 3rd to 5th March - Course
Closed
2010 Q2 Schedule & Locations
Swindon - 7th to 9th April - Course
Full
Edinburgh - 2nd to 4th June
Bournemouth - 9th to 11th June
York - 23rd to 25th June
To book a place on a course listed
below please contact us at enquiries@e-quant.co.uk,
with the course name (ITIL® v3 Foundation), the location
and the date.
Pass Guarantee Scheme
This course comes with our unique Pass Guarantee Scheme. So confident are we in the ability of our expert trainers to get you successfully through this course, that should you fail the examination we will give you the following choice. We will either refund you the full cost of the examination or you can re-sit the examination free of charge. We only have one condition – that is you must actually attend all 3 days of the course.
Price Guarantee Scheme
If you find another UK based ISEB Accredited ITIL Training Organisation offering this course (*) at a lower price than e-Quant, we will not only match that price but we will give you an additional 10% discount!
* Note. This offer does not apply to discounted course prices or special offer pricing.
Course Overview
This 3-day course provides a formal introduction to the latest version (version 3) of the IT Infrastructure Library (ITIL®).
It covers all of the v3 Lifecycle, including Service Strategy, Design, Transition, Operation and Continual Service Improvement.
It also provides the opportunity to gain a highly respected IT Service Management qualification.
Key Learning Objectives
Attendance on this course will enable participants to:
- Understand the key principles and terminology used within ITIL® version 3.
- Understand why ITIL® has become so important today.
- Describe the key IT Service Management processes, roles and responsibilities and the interfaces between them.
- Explain the key benefits of an IT Service Management based approach to Service Management.
- Describe some of the practical issues and costs associated with an IT Service Management implementation.
- Pass the v3 Foundation Certificate examination.
Who will benefit?
This course is suitable for all levels of Staff.
It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management.
It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT Service Management.
This course is suited for anyone who wishes to develop their career by attaining a formal qualification in IT Service Management (and who might wish to go on and study for higher level qualifications in this field).
Content / Syllabus
Introduction
- Introduction to and importance of IT Service Management, the Service Lifecycle and best practice
- Concept of Service Management
- Key Principles and Model of ITSM
- Definition of a Service
- Definition between Functions, Roles and Processes
- The need for a strong service culture
The Service Lifecycle
- The objectives and business value for each phase of the Service Lifecycle and the main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Key Principles and models of ITSM
- The types of service provider
- The five major aspects of Service Design
- The service V model
- The Continual Service Improvement model
The Processes and Functions
- Define the characteristics of a process. The objectives, business value, basic concepts, roles and interfaces of:
- Service Portfolio Management
- Service Level Management
- Incident Management
- Change Management
The objectives and basic concepts of
- Demand Management
- Financial Management
- Service Catalogue Management
- Availability Management
- Capacity Management
- Supplier Management
- Information Security Management
- IT Service Continuity Management
- Service Asset and Configuration Management
- Release and Deployment Management
- Event Management
- Problem Management
- Request Fulfillment
- Access Management
Examination & Qualification
The examination board is the Information Systems Examination Board (ISEB), which is a part of the British Computer Society (BCS).
The qualification gained is the internationally recognised ISEB Foundation Certificate in ITIL®. The examination is a one-hour 40 question
multiple examination (65% required to pass).
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