Overview

This 1-day instructor led course examines the potential issues surrounding the implementation of ISO20000 within an organisation
It is ideal for individuals and organisations that are considering undertaking an implementation of ISO20000.
 
Key Learning Objectives
 
Attendance on this course will:

• Allow delegates to understand WHAT ISO 20000 Certification is, WHY they might want to achieve certification, and HOW they might achieve certification.
• Provide clear guidance on how to develop an effective ‘scoping’ statement for the ISO20000 Implementation.
• Clarify the requirements of Part 1 of the Standard, and provide guidance on how to develop effective internal pre RCB compliance assessments

Who will benefit?

This course will benefit anybody who wishes to understand the key activities associated with the implementation of ISO20000 and the achievement of certification against the standard.

 
Although there are no formal course prerequisites it is envisaged that the delegates should have at least a basic awareness of part 1 of the ISO20000 Standard.

Content

The ‘core’ content of this course includes:

• The certification scheme itself
• Use and application of the standard (Part 1)
• How to prepare for certification
• Assessments and audits
• Eligibility and scoping
• Benefits of certification
• Timescales and costs for certification

• Overview of the processes required for certification, including:
• Requirements for a Management System
• Service Level Management
• Capacity Management
• Service Continuity and Availability Management
• Budgeting and Accounting for IT Services
• Service Reporting
• Information Security Management
• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release Management
• Business Relationship Management
• Supplier Management

Please Note. This course can also be provided as on on-demand ‘in-house’ course, where (if required) the content can be tailored to meet any specific requirements you may have.

See the course location and schedule page to book your place on this course.