September 2010

Get the ITIL v3 Expert by upgrading taking the Bridging Course

If you want to get ahead of the crowd then you should consider taking the ITIL v2-3 Bridging course that leads to the ITIL v3 Expert cetification.

e-Quant are running the 4 day Bridging course on the following dates:

Swindon - November 15th to 18th

May 2010

Dubai & Singapore ITIL / Lean Six Sigma Seminar a great success

As with the UK briefings held in February (see below) the recent ITIL / Lean Six Sigma briefings held in Dubai and Singapore in April were very well attended. In fact, such was the demand for the Dubai event that a second briefing has now been arranged for June.

Once again the subject of the briefings was how organisations might use ITIL and Lean Six Sigma in combination to drive IT Operational improvement, and specifically how to improve and optimise ITIL processes using Lean Six Sigma techniques.

At the seminars e-Quant demonstrated how it has successfully combined and used ITIL and Lean Six Sigma on a number of occasions to bring about dramatic improvements in the optimisation of ITIL processes.

Greg Chambers, the Marketing and Communications Director at e-Quant summed up the value of using Lean Six Sigma to drive ITIL process optimisation:
‘By now, many organisations have implemented some or all of the ITIL processes. However the simple fact is that very few will have taken the time to optimise these processes. The result being that although these processes may indeed be aligned to the ITIL framework, they are unlikely to be optimised and may therefore be costly, wasteful and actually acting as a constraint on service quality.

Lean Six Sigma is essentially all about eliminating waste and increasing the efficiency and effectiveness of processes. By eliminating waste in your ITIL processes you remove duplicated effort, remove bottlenecks and constraints and eliminate those activities that do not add value. The result being not only significant IT Operational costs savings but also the removal of constraints to improving service quality.’

As a direct result of this briefing e-Quant has been engaged by a major government department in Dubai to optimise their existing ITIL processes.

If you missed the seminars and want to know more about the e-Quant approach to combining ITIL with Lean Six Sigma then please contact us at enquires@e-Quant.co.uk

Hungarian government goes ITIL

e-Quant have recently completed a major ITIL education programme for the Information Development Department (IDD)of the central Hungarian government. Over the course of 4 months a total of 314 staff has undergone either ITIL Awareness or Foundation Level Training.

Dr Jozsef Oszko - Director of IDD states;
‘We chose e-Quant to deliver this training because of their ability to build and deliver a flexible education programme. We were concerned that not all of our staff needed to be trained to Foundation Level. So e-Quant developed and delivered a 1 day Awareness course specifically tailored to our needs. We were very impressed at how flexible e-Quant were when it came to building the course content to deliver our key messages, and how they managed to make these sessions very practical and relevant to all our staff. We were also very impressed with the pass rates for those staff that took the Foundation course! Overall this training has been a very big success for us’.

In total 97 staff took the v3 Foundation examination, with only 1` of these failing to pass at the first attempt (they passed at the second attempt).

Even more impressive and gratifying for e-Quant has been the results of the course feedback forms. Our trainers achieved an overall feedback rating of 5.99 out of a maximum 6 for their delivery of the Awareness and Foundation courses.

For this (and the fantastic pass rates) we have to thank two of our Lead Trainers, Simon Francis and Charles Fraser who between them delivered all of these courses.
April 2010

ITIL / Lean Six Sigma Seminar a great success

The ITIL / Lean Six Sigma breakfast briefings, held in London, Manchester and Edinburgh during February 2009 have been judged a great success.

Attendance was high, with over 70 people attending the two briefings held in London.

The subject of the briefings was how organisations might use ITIL and Lean Six Sigma in combination to drive IT Operational improvement.

Although Six Sigma (and Lean) has been around for many years, it is not until recently that it has become apparent that combining this approach with the ITIL framework could provide a powerful combination to not only enhance IT Operational performance but also assist in the development of efficient processes.

At the seminars e-Quant demonstrated how it has successfully combined and used ITIL and Lean Six Sigma on a number of occasions to bring about dramatic IT Operational benefits.

If you missed the seminars and want to know more about the e-Quant approach top combining IITL withy Lean Six Sigma then please contact us at enquires@e-Quant.co.uk

October 2009

e-Quant trainer wins prestigious award

e-Quant are pleased to announce that their Lead Trainer / Senior Consultant, Charles Fraser has won the prestigious Lothbury Service Management Individual of the Year (2008) award.  

The awarding panel noted that ‘although the completion for this award was as usual extremely high, Charles stood out as the obvious winner due to his simply outstanding ITIL training results throughout the year, and his success rate of 100% for the ITIL v3 Foundation course is simply without  - it is quite simply a  staggering achievement!’

The Lothbury award is a wholly independent award which is presented on an annual basis to the individual who is deemed to have made the most outstanding contribution in the field of IT Service Management over the previous 12 months. The awards are voted for by panel of industry experts.

Charles is widely recognised as one of the most experienced and highly respected Service Management trainers in the world. As well as holding the highest level of ITIL v2 qualification, Charles has also passed ALL of the ITIL v3 Intermediate qualifications (and Managing Across The Lifecycle).

He has delivered ITIL training and led Consultancy assignments throughout Europe, the Middle East and Asia Pacific.

e-Quant has a new Web Site

As you are probably aware (because you are using it), e-Quant has an all new Web Site. We think it is a vast improvement on the old site, and the feedback so far from our customers suggests they think so as well.

We would like to publicly that the designers of our site, Ash Tree Design, ands especially their lead designer Phil Wimbledon for doing a fantastic job.

If you like what you see and would like Ash Tree Designs to develop a new site for you they can be contacted at info@ashtreedesign.net - www.ashtreedesign.net