Overview

This 3 day instructor led course is one of five lifecycle courses that fit into the intermediate stream for ITIL® Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL® Expert in IT Service Management Certificate.
The Service Transition Course provides information to enable delegates to gain competencies in:

• Service Transition Principles
• Service Transition Processes
• Common Service Transition Activities
• Organising Service Transition: Functions
• Technology Considerations
• Implementation Considerations
• Challenges, Critical Success Factors and Risks

Key Learning Objectives
 
Attendance on this course will:

• Provide core knowledge of ITIL® concepts and terminology and enable delegates to understand the processes and activities involved in the Service Transition.
• Give a detailed management/business level understanding of the ITIL® Service Transition phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
• Explain the roles and justify the need of Service Transition in the Service Lifecycle.
• Prepare delegates for the ITIL® Lifecycle examination in Service Transition (which takes place as part of the course).

Who will benefit?

• Individuals who have attained the V3 ITIL® Foundation certificate in Service Management, or the V3 Foundation Bridging certificate and who wish to advance to higher level ITIL® certifications including ITIL® Expert
• Individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation
• Anyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle

Content / Syllabus 

The ‘core’ content of this course includes:

• The main principles and objectives of Service Transition
• Challenges, Critical Success Factors and Risks
• Organisational issues concerned with Transition
• Technology considerations related to Service Transition
• The activities commonly performed in the Service Transition arena
• Assessing Critical Success Factors and Managing Risk in Service Transition

The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Transition stage:

• Service Asset and Configuration Management
• Change Management
• Release and Deployment Management
• Service Validation and Testing
• Evaluation
• Knowledge Management

Examination & Qualification

The course is a part of the ITIL® v3 Intermediate qualification scheme.
The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark will be 65% or higher.

Successful candidates will be awarded 3 credits towards the ITIL® Expert qualification.

See the course location and schedule page to book your place on this course.