Overview

This 5 day instructor led course is one of four Capability courses that fit into the intermediate stream for ITIL® Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL® Expert in IT Service Management Certificate.

The Release, Control and Validation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:

• Change Management
• Release and Deployment Management,
• Service Validation and Testing
• Service Asset and Configuration Management
• Request Fulfillment
• Service Evaluation
• Knowledge Management

Key Learning Objectives
 
Attendance on this course will:

• Provide core knowledge of ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.
• Provide delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.
• Prepare delegates for the ITIL® Capability examination in Release, Control and Validation

Who will benefit?

• Individuals who have attained the V3 ITIL® Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL® certifications
• Individuals who require a practical understanding of the Release, Control and Validation processes and how they may be used to enhance the quality of IT service within an organisation
• Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management who wish to enhance their role-based capabilities

Content / Syllabus
 
The ‘core’ content of this course includes:

• Service Management as a Practice.
• Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management.
• Change management as a capability to realise successful service transition.
• Service validation and testing as a capability to assure the integrity and the quality of service transition.
• Service asset and configuration management as a capability to monitor the state of service transition.
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability.
• Service request fulfilment and evaluation to assure meeting committed service level performance.
• Common Service Operation activities related to Release, Control and Validation processes.
• Organizing for Service Operation which describe functions to be performed within Release, Control and Validation processes.
• Release Control and Validation process roles and responsibilities.
• Technology and Implementation Considerations.
• Challenges, Critical Success Factors and risks.
• CSI as a consequence of effective Release, Control and Validation processes

Examination & Qualification

The course is a part of the ITIL® v3 Intermediate qualification scheme.
The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark will be 65% or higher.

Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification.

See the course location and schedule page to book your place on this course.