Overview

This 5 day instructor led course is one of four Capability courses that fit into the intermediate stream for ITIL® Version 3 certification. It is a free-standing qualification but it is also a module contributing to the ITIL® Expert in IT Service Management Certificate.

The Planning, Protection and Optimisation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:

• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management,
• Demand Management
• Risk Management

Key Learning Objectives
 
Attendance on this course will:

• Provide core knowledge of ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.
• Provide delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.
• Prepare delegates for the ITIL® Capability examination in Planning, Protection & Optimisation.

Who will benefit?

• Individuals who have attained the V3 ITIL® Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL® certifications
• Individuals who require a practical understanding of the Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service within an organisation
• Operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management  who wish to enhance their role-based capabilities

Content / Syllabus
 
The ‘core’ content of this course includes:

• Service Management as a Practice.
• Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection & Optimization.
• Capacity management as a capability to realise successful service design.
• Availability management as a capability to realise successful service design.
• IT Service Continuity Management as a capability to support overall Business Continuity Management.
• Information Security Management as part of the overall corporate governance framework.
• Common Service Operation activities related to Planning, Protection & Optimization.
• Organizing for Service Operation which describes functions to be performed within Planning, Protection & Optimization.
• Planning, Protection & Optimization roles and responsibilities.
• Technology and Implementation Considerations.
• Challenges, Critical Success Factors and risks.
• Continuous Service Improvement as a consequence of effective Planning, Protection & Optimization

Examination & Qualification

The course is a part of the ITIL® v3 Intermediate qualification scheme.
The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark will be 65% or higher.

Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification.

See the course location and schedule page to book your place on this course.