This 5 day instructor led course completes the Lifecycle and Capability Streams by focusing on the ancillary knowledge required to implement the lifecycle and manage the necessary skills associated with the use of the lifecycle practices.
This certificate is required in order to be awarded the ITSM Expert Certificate and can only be taken once a delegate has amassed 17 credits from a mixture of the Capability and Lifecycle examinations (and the Foundation examination).
Successful completion of this module will provide the delegate with the final 5 credits required for the ITIL® ITSM Expert Certificate.
Key Learning Objectives
Areas Covered include:
Introduction to IT service management business and managerial issues
Managing the planning and implementation of IT service management
Management of strategic change
Risk management
Managerial functions
Understanding organisational challenges
Lifecycle project assessment
Understanding complementary industry guidance
Who will benefit?
Those who wish to gain the ITIL® v3 Expert Certification.
Content / Syllabus
This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes:
Introduction to IT Service Management Business & Managerial Issues
Managing the Planning and Implementation of IT Service Management
Management of Strategic Change
Risk Management
Managerial Functions
Understanding Organisational Challenges
Lifecycle Project Assessment
Understanding Complementary Industry Guidance.
Examination & Qualification
The course is a part of the ITIL® v3 Intermediate qualification scheme.
The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark will be 65% or higher.
Successful candidates will be awarded 5 credits towards the ITIL® Expert qualification.
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