Overview
This in-house briefing can be delivered over either a half or a full day and provides an overview overview of what has been changed with the updating of ITIL® from v2 to v3.

Key Learning Objectives
Attendance on this in-house briefing will enable participants to:  

• Understand the key principles and terminology used within ITIL® v3.
• Understand the key differences between v2 and v3.
• Make informed decisions regarding the need for their organisation to realign their implementation of ITIL® to the new version.
• Understand the new concepts / processes, and structure of ITIL® v3.

Who will benefit?
This in-house briefing is suitable for all levels of IT Staff that had exposure to ITIL® v2, and who wish to know how it differs from ITIL® V3.
 
Although there are no formal prerequisites for this course, it is anticipated that delegates will be familiar with ITIL® v2.
 
It should be noted that this is not an ITIL® v3 course. Rather it is a course that specifically covers the main differences between v2 and v3.

Content
The ‘core’ content of includes:

• An overview of the v3 Service Lifecycle
• Comparison of processes within V2 and V3
• New Concepts and terminology in v3
• Implementation implications of v3
• The revised qualification structure

Prices
To discuss prices for the provision of this in-house Briefing for your organisation please contact us at enquiries@e-quant.co.uk