Overview
This 1 day in-house briefing is suitable for anyone who is involved in deciding whether to implement ITIL® in an organisation, managing the actual implementation, or validating the on-going efficiency and effectiveness of an implementation.

It provides participants with detailed examples of how to:

• Determine whether ITIL® is appropriate to an organisation (or what parts of ITIL® are appropriate) by undertaking maturity assessments.
• Establish the implementation project to manage implementation within a framework of Continual Service Improvement.
• To undertake post implementation audits to ensure the on-going efficiency and effectiveness of ITIL® within the organisation.

Key Learning Objectives
Attendance on this in-house briefing will enable participants to:

• Understand the various techniques for evaluating the appropriateness of ITIL® to an organisation
• Understand the implementation requirements of the key ITIL® processes (dependencies, Critical Success Factors etc).
• Develop Key Performance Indicators for the key ITIL® processes

Who will benefit?
This in-house briefing is suitable for anyone responsible for evaluating and managing the implementation of ITIL® within the organisation.
 
It is a non-technical and is suitable for any staff whose need to be aware of the issues involved in the implementation of ITIL®.
 
It will be useful for those who have responsibility for the engagement and management of internal and external consultants who are involved in the implementation of ITIL®.
 
Although there are no formal prerequisites it is envisaged that the delegates should have at least a basic awareness of the IT Infrastructure Library.
 
Content
The Core Content includes:

• Key ITIL® Principles
• The Continual Service Improvement Model
• Pre implementation Maturity Audits
• Individual key processes
• Service Desk / Incident Management /problem Management
• Change Management / Release Management
• Configuration Management
• Service Level Management
• The Business Case
• Building the rationale
• Costs per process
• How to quantify tangible benefits per process
• Ensuring on-going validity of ITIL® within the organisation
• Post implementation on-going audits
• Key Performance Indicators
• Role of Process Owner
• Building momentum

Prices
To discuss prices for the provision of this in-house Briefing for your organisation please contact us at enquiries@e-quant.co.uk