Overview
This non-technical in-house briefing can be delivered in either a half or full day, and is intended to introduce IT Management to ITIL® in a relevant and practical way.

It is ideal for individuals and organisations that wish to have an overview ITIL® itself, perhaps as part of considering the advantages, benefits and costs, etc of implementation.

This in-house briefing  can used in preference to attending the ITIL® Foundation course, when a high level Managerial overview of ITIL® rather than a detailed understanding of the actual processes is required.

Key Learning Objectives
Attendance will:

• Allow delegates to understand WHAT ITIL® actually is, WHY they might want to consider implementation, and HOW they might undertake implementation.
• Provide an understanding of the key practical principles and terminology used within ITIL® and IT Service Management?
• Provide understanding why ITIL® has become so important today
• Explain the key benefits of an IT Service Management based approach to Service Management
• Allow delegates to understand the key elements of implementing ITIL®

Who will benefit?
IT Management who wish to gain a practical overview of what ITIL® actually is, and how it might benefit an organisation.

IT Management who are within an organisation preparing for the implementation of ITIL® that would benefit from a knowledge and awareness of the subject.

It is a non-technical in-house briefing and is also suitable for business Mangers whose effectiveness would be enhanced by a greater awareness and understanding of ITIL®

There are no prerequisites for attendance.

 Content

• The Core Content includes:
• Background to ITIL®: What is ITIL®, where does it come from, why it works, popularity today, implementing the processes
• High Level overview of the ITIL® Service Lifecycle and key processes.
• Key Implementation considerations
• Building the business case
• Considering the alternatives – e.g. ISO20000

Prices
To discuss prices for the provision of this in-house Briefing for your organisation please contact us at enquiries@e-quant.co.uk