IT Service Management
(it is all about improvement!)
At e-Quant we have a long history of providing a wide range IT Service Management Consultancy services. Our core Service Management knowledge is built around an in depth understanding of the ITIL® framework.
Unlike many organisations who provide consultancy in this area e-Quant truly understand what ITIL is and how best to use it. Because of this we are able to advise you on how best to use the ITIL framework to drive meaningful and lasting IT Operational improvement. Our aim is to cut through all the hype and theory (and misunderstandings) surrounding ITIL and show you how it should really be used (in simple practical terms).
If you are interested in finding out what ITIL might be able to do for your organisation why not take a look below at our ‘ITIL Starter Pack’. This is a short 3 day exercise that introduces you and your key staff to what ITIL actually is, and highlights what parts of ITIL would be of most use in your organisation. By following our approach you will be sure that your use of ITIL will actually deliver real and measurable IT operational benefits.
If you are an organisation that already does use ITIL then you might want to contact us to ensure that you are really getting some tangible benefit from your investment in ITIL. The unfortunate truth is that our experience shows that in excess of 70% of so called ‘ITIL® implementations’ fail to deliver any meaningful, tangible, discernable or measurable benefits to an organisation. We hear the same story over and over again, how organisations have spent large sums of money and thousands of man hours training their staff and implementing ITIL®, and the end result has been no tangible or discernible benefit whatsoever – no improvement in service performance, quality etc. You have lots of processes (but it seems like process for the sake of process), you have a lot of staff who have passed the Foundation examination but who still seem unsure of what ITIL actually is (or what to do with it) – and the bottom line is that nothing seems to have improved. The customer is still unhappy and complains. The number and duration of outages seems to be about the same as before. People seem to be working just as hard getting nowhere just as fast as before!
You simply do not seem to be getting any tangible benefit whatsoever for your investment in ITIL®.
If this is at all familiar to you then contact us. We can help in this situation. We can review what you have done and ensure that you do get a real and tangible return from your investment in ITIL®.
As well as ITIL we are also highly experienced in helping organisations achieve ISO20000 certification. If you are unsure as to the benefits of ISO20000 we can take you through the potential advantages and disadvantages of certification. We can also undertake ‘gap’ assessments to determine the amount of effort required to reach the standard required for certification, and we can even manage the entire certification process on your behalf.
We are also a fully accredited (by ISEB) ITIL training organisation, and we offer a full range of ITIL v3 certified courses. We also offer a range of highly practical 1 day implementation workshops which look in detail at how best to adopt and adapt some of the more popular ITIL processes – e.g. Incident & Problem Management, Building a Service Catalogue etc.
Please have a look at our training section to see the full range of ITIL courses, briefing sessions and workshops that we offer.
(it is all about improvement!)
At e-Quant we have a long history of providing a wide range IT Service Management Consultancy services. Our core Service Management knowledge is built around an in depth understanding of the ITIL® framework.
Unlike many organisations who provide consultancy in this area e-Quant truly understand what ITIL is and how best to use it. Because of this we are able to advise you on how best to use the ITIL framework to drive meaningful and lasting IT Operational improvement. Our aim is to cut through all the hype and theory (and misunderstandings) surrounding ITIL and show you how it should really be used (in simple practical terms).
If you are interested in finding out what ITIL might be able to do for your organisation why not take a look below at our ‘ITIL Starter Pack’. This is a short 3 day exercise that introduces you and your key staff to what ITIL actually is, and highlights what parts of ITIL would be of most use in your organisation. By following our approach you will be sure that your use of ITIL will actually deliver real and measurable IT operational benefits.
If you are an organisation that already does use ITIL then you might want to contact us to ensure that you are really getting some tangible benefit from your investment in ITIL. The unfortunate truth is that our experience shows that in excess of 70% of so called ‘ITIL® implementations’ fail to deliver any meaningful, tangible, discernable or measurable benefits to an organisation. We hear the same story over and over again, how organisations have spent large sums of money and thousands of man hours training their staff and implementing ITIL®, and the end result has been no tangible or discernible benefit whatsoever – no improvement in service performance, quality etc. You have lots of processes (but it seems like process for the sake of process), you have a lot of staff who have passed the Foundation examination but who still seem unsure of what ITIL actually is (or what to do with it) – and the bottom line is that nothing seems to have improved. The customer is still unhappy and complains. The number and duration of outages seems to be about the same as before. People seem to be working just as hard getting nowhere just as fast as before!
You simply do not seem to be getting any tangible benefit whatsoever for your investment in ITIL®.
If this is at all familiar to you then contact us. We can help in this situation. We can review what you have done and ensure that you do get a real and tangible return from your investment in ITIL®.
As well as ITIL we are also highly experienced in helping organisations achieve ISO20000 certification. If you are unsure as to the benefits of ISO20000 we can take you through the potential advantages and disadvantages of certification. We can also undertake ‘gap’ assessments to determine the amount of effort required to reach the standard required for certification, and we can even manage the entire certification process on your behalf.
We are also a fully accredited (by ISEB) ITIL training organisation, and we offer a full range of ITIL v3 certified courses. We also offer a range of highly practical 1 day implementation workshops which look in detail at how best to adopt and adapt some of the more popular ITIL processes – e.g. Incident & Problem Management, Building a Service Catalogue etc.
Please have a look at our training section to see the full range of ITIL courses, briefing sessions and workshops that we offer.
